{"id":2783,"date":"2022-05-05T08:21:55","date_gmt":"2022-05-05T08:21:55","guid":{"rendered":"https:\/\/livemonitoring.in\/?page_id=2783"},"modified":"2026-10-10T08:47:25","modified_gmt":"2026-10-10T08:47:25","slug":"refund-cancellation","status":"publish","type":"page","link":"https:\/\/smartguardcctv.com\/index.php\/refund-cancellation\/","title":{"rendered":"Refund &#038; Cancellation"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:130px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h2 class=\"PDq2pG_selectionAnchorContainer fusion-responsive-typography-calculated\" data-section-id=\"mksuy0\" data-start=\"273\" data-end=\"327\" data-fontsize=\"48\" style=\"--fontSize: 48; line-height: 1.2;\" data-lineheight=\"57.6px\"><span role=\"text\"><strong data-start=\"275\" data-end=\"327\">Cancellation Policy | Smart Guard CCTV<\/strong><\/span><\/h2>\n<p data-start=\"328\" data-end=\"367\"><em data-start=\"328\" data-end=\"367\">(Security Services Provider in India)<\/em><\/p>\n<h2 data-section-id=\"14axtjm\" data-start=\"369\" data-end=\"399\" data-fontsize=\"48\" style=\"--fontSize: 48; line-height: 1.2;\" data-lineheight=\"57.6px\" class=\"fusion-responsive-typography-calculated\"><span role=\"text\"><strong data-start=\"372\" data-end=\"399\">Last Updated: June 2026<\/strong><\/span><\/h2>\n<p data-start=\"401\" data-end=\"504\">This Cancellation Policy applies to all services provided by <span style=\"letter-spacing: 0.24px; background-color: rgba(0, 0, 0, 0);\"><b>Smart Guard CCTV<\/b><\/span><\/p>\n<p class=\"\" data-start=\"506\" data-end=\"584\">By booking or purchasing our services, you agree to the terms mentioned below.<\/p>\n<hr data-start=\"586\" data-end=\"589\">\n<h2 data-section-id=\"wgol93\" data-start=\"591\" data-end=\"629\" data-fontsize=\"48\" style=\"--fontSize: 48; line-height: 1.2;\" data-lineheight=\"57.6px\" class=\"fusion-responsive-typography-calculated\"><span role=\"text\"><strong data-start=\"594\" data-end=\"629\">1. Cancellation Request Process<\/strong><\/span><\/h2>\n<p class=\"\" data-start=\"630\" data-end=\"703\">All cancellation requests must be submitted through any of the following:<\/p>\n<ul data-start=\"705\" data-end=\"788\">\n<li data-section-id=\"1i0gtyc\" data-start=\"705\" data-end=\"714\">Email<\/li>\n<li data-section-id=\"1e0q27q\" data-start=\"715\" data-end=\"729\">Phone call<\/li>\n<li data-section-id=\"14ty3ir\" data-start=\"730\" data-end=\"760\">WhatsApp (official number)<\/li>\n<li data-section-id=\"14jm39g\" data-start=\"761\" data-end=\"788\">Contact form on website<\/li>\n<\/ul>\n<p data-start=\"790\" data-end=\"879\">Customers must clearly mention their <strong data-start=\"827\" data-end=\"856\">Order ID \/ Invoice Number<\/strong> in all communications.<\/p>\n<p data-start=\"881\" data-end=\"1003\">It is strongly recommended that cancellation requests are sent from the <strong data-start=\"953\" data-end=\"976\">registered email ID<\/strong> for verification purposes.<\/p>\n<hr data-start=\"1005\" data-end=\"1008\">\n<h2 data-section-id=\"1mh5cri\" data-start=\"1010\" data-end=\"1039\" data-fontsize=\"48\" style=\"--fontSize: 48; line-height: 1.2;\" data-lineheight=\"57.6px\" class=\"fusion-responsive-typography-calculated\"><span role=\"text\"><strong data-start=\"1013\" data-end=\"1039\">2. Cancellation Timing<\/strong><\/span><\/h2>\n<ul data-start=\"1040\" data-end=\"1296\">\n<li data-section-id=\"ko0wxp\" data-start=\"1040\" data-end=\"1127\">Cancellation requests can be made <strong data-start=\"1076\" data-end=\"1125\">before service deployment or execution begins<\/strong><\/li>\n<li data-section-id=\"573dx8\" data-start=\"1128\" data-end=\"1225\">Once manpower or security services have been deployed, cancellation may not be fully accepted<\/li>\n<li data-section-id=\"1jb3gme\" data-start=\"1226\" data-end=\"1296\">Approval of cancellation depends on the stage of service execution<\/li>\n<\/ul>\n<hr data-start=\"1298\" data-end=\"1301\">\n<h2 data-section-id=\"1vy424g\" data-start=\"1303\" data-end=\"1335\" data-fontsize=\"48\" style=\"--fontSize: 48; line-height: 1.2;\" data-lineheight=\"57.6px\" class=\"fusion-responsive-typography-calculated\"><span role=\"text\"><strong data-start=\"1306\" data-end=\"1335\">3. Refund on Cancellation<\/strong><\/span><\/h2>\n<p data-start=\"1336\" data-end=\"1364\">If cancellation is approved:<\/p>\n<ul data-start=\"1366\" data-end=\"1605\">\n<li data-section-id=\"fwohvc\" data-start=\"1366\" data-end=\"1426\">Refunds will be processed to the original payment method<\/li>\n<li data-section-id=\"nm09uf\" data-start=\"1427\" data-end=\"1527\">Processing time is typically <strong data-start=\"1458\" data-end=\"1481\">3 to 7 working days<\/strong> (subject to bank\/payment gateway timelines)<\/li>\n<li data-section-id=\"g0i1q4\" data-start=\"1528\" data-end=\"1605\">Any applicable processing charges or administrative costs may be deducted<\/li>\n<\/ul>\n<hr data-start=\"1607\" data-end=\"1610\">\n<h2 data-section-id=\"1k9tw68\" data-start=\"1612\" data-end=\"1648\" data-fontsize=\"48\" style=\"--fontSize: 48; line-height: 1.2;\" data-lineheight=\"57.6px\" class=\"fusion-responsive-typography-calculated\"><span role=\"text\"><strong data-start=\"1615\" data-end=\"1648\">4. Deductions (If Applicable)<\/strong><\/span><\/h2>\n<p data-start=\"1649\" data-end=\"1702\">Certain deductions may apply in case of cancellation:<\/p>\n<ul data-start=\"1704\" data-end=\"1897\">\n<li data-section-id=\"1oy28dk\" data-start=\"1704\" data-end=\"1745\">Payment gateway \/ transaction charges<\/li>\n<li data-section-id=\"lhtvvb\" data-start=\"1746\" data-end=\"1783\">Administrative or processing fees<\/li>\n<li data-section-id=\"w5rka6\" data-start=\"1784\" data-end=\"1828\">Resource allocation or preparation costs<\/li>\n<li data-section-id=\"orj751\" data-start=\"1829\" data-end=\"1897\">Taxes (including GST, if already applied, as per applicable law)<\/li>\n<\/ul>\n<p data-start=\"1899\" data-end=\"1953\">Final refund amount will be communicated after review.<\/p>\n<hr data-start=\"1955\" data-end=\"1958\">\n<h2 data-section-id=\"13d0zk9\" data-start=\"1960\" data-end=\"1996\" data-fontsize=\"48\" style=\"--fontSize: 48; line-height: 1.2;\" data-lineheight=\"57.6px\" class=\"fusion-responsive-typography-calculated\"><span role=\"text\"><strong data-start=\"1963\" data-end=\"1996\">5. Non-Cancellable Situations<\/strong><\/span><\/h2>\n<p data-start=\"1997\" data-end=\"2053\">Cancellation may not be possible in the following cases:<\/p>\n<ul data-start=\"2055\" data-end=\"2255\">\n<li data-section-id=\"zz7b8e\" data-start=\"2055\" data-end=\"2102\">Security personnel already deployed at site<\/li>\n<li data-section-id=\"1k2s3yz\" data-start=\"2103\" data-end=\"2146\">Event security services already started<\/li>\n<li data-section-id=\"1aed0pk\" data-start=\"2147\" data-end=\"2200\">Emergency or on-demand services already initiated<\/li>\n<li data-section-id=\"1roydvc\" data-start=\"2201\" data-end=\"2255\">Fully completed or in-progress service assignments<\/li>\n<\/ul>\n<hr data-start=\"2257\" data-end=\"2260\">\n<h2 data-section-id=\"1gqgooz\" data-start=\"2262\" data-end=\"2297\" data-fontsize=\"48\" style=\"--fontSize: 48; line-height: 1.2;\" data-lineheight=\"57.6px\" class=\"fusion-responsive-typography-calculated\"><span role=\"text\"><strong data-start=\"2265\" data-end=\"2297\">6. No Physical Return Policy<\/strong><\/span><\/h2>\n<p data-start=\"2298\" data-end=\"2400\">As <strong data-start=\"2301\" data-end=\"2342\"><span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">King Gate Secure Pvt. Ltd.<\/span><\/span><\/strong> provides <strong data-start=\"2352\" data-end=\"2388\">service-based security solutions<\/strong>, there are:<\/p>\n<ul data-start=\"2402\" data-end=\"2485\">\n<li data-section-id=\"vwstac\" data-start=\"2402\" data-end=\"2426\">No physical products<\/li>\n<li data-section-id=\"1xvj9xe\" data-start=\"2427\" data-end=\"2451\">No shipping of goods<\/li>\n<li data-section-id=\"131oq81\" data-start=\"2452\" data-end=\"2485\">No return of items applicable<\/li>\n<\/ul>\n<p data-start=\"2487\" data-end=\"2547\">Therefore, <strong data-start=\"2498\" data-end=\"2530\">Return Policy does not apply<\/strong> to our services.<\/p>\n<hr data-start=\"2549\" data-end=\"2552\">\n<h2 data-section-id=\"ij8yar\" data-start=\"2554\" data-end=\"2589\" data-fontsize=\"48\" style=\"--fontSize: 48; line-height: 1.2;\" data-lineheight=\"57.6px\" class=\"fusion-responsive-typography-calculated\"><span role=\"text\"><strong data-start=\"2557\" data-end=\"2589\">7. Communication Requirement<\/strong><\/span><\/h2>\n<p data-start=\"2590\" data-end=\"2646\">All cancellation or refund-related queries must include:<\/p>\n<ul data-start=\"2647\" data-end=\"2710\">\n<li data-section-id=\"zsx0p7\" data-start=\"2647\" data-end=\"2659\">Order ID<\/li>\n<li data-section-id=\"1o38zb6\" data-start=\"2660\" data-end=\"2690\">Registered contact details<\/li>\n<li data-section-id=\"1ryp81j\" data-start=\"2691\" data-end=\"2710\">Service details<\/li>\n<\/ul>\n<p data-start=\"2712\" data-end=\"2768\">Incomplete requests may experience delays in processing.<\/p>\n<p><b data-fusion-font=\"true\" style=\"font-size: 50px;\">8. Cancellation Policy<\/b><\/p>\n<ul>\n<li>The customer must provide 30 days\u2019 prior written notice for cancellation of CCTV monitoring services.<\/li>\n<li>All outstanding invoices and applicable charges must be cleared before the service is finally terminated.<\/li>\n<li>Services and billing will continue during the 30 day notice period.<\/li>\n<li>Installation, setup, equipment, or other applicable charges incurred are non-refundable.<\/li>\n<li>Smart Guard CCTV may suspend or terminate services in case of non-payment, misuse, or breach of the service agreement.<\/li>\n<li>Cancellation will become effective only after completion of the notice period and settlement of all dues.<\/li>\n<\/ul>\n<hr data-start=\"2770\" data-end=\"2773\">\n<h2 data-section-id=\"68gb1b\" data-start=\"2775\" data-end=\"2809\" data-fontsize=\"48\" style=\"--fontSize: 48; line-height: 1.2;\" data-lineheight=\"57.6px\" class=\"fusion-responsive-typography-calculated\"><span role=\"text\"><strong data-start=\"2778\" data-end=\"2809\">8. Contact for Cancellation<\/strong><\/span><\/h2>\n<p data-start=\"2810\" data-end=\"2847\">For cancellation support, contact us:<\/p>\n<p data-start=\"2849\" data-end=\"2917\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4e7.svg\" alt=\"\ud83d\udce7\"> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2852\" data-end=\"2875\">par.dahiya10@gmail.com<\/a><br data-start=\"2875\" data-end=\"2878\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4cd.svg\" alt=\"\ud83d\udccd\"> India<br data-start=\"2886\" data-end=\"2889\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4de.svg\" alt=\"\ud83d\udcde\"> [7015086727]<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-2783","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.5 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund &amp; 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